When efficiency rules

Efficiency is about delivering quickly, purposefully and with the least amount of resources. It provides peace of mind in numbers and progress plans. Many organizations are rigged for this: KPIs, budget management and deadlines create a rhythm that keeps the wheels rolling. But the flip side is that one often does more of what one already can, rather than questioning whether one is doing the right thing.

When learning takes place

Learning is about slowing down enough to investigate: What went well? What could we have done differently? This is where innovation, new expertise and better collaboration arise. But learning takes time, creates unpredictability and can be perceived as ineffective in the moment. Therefore, it is often pushed aside.

What can managers do?

Create balance. Set aside time for learning, even if it comes at a cost in efficiency here and now.

Integrate learning into everyday life. Make reflection and experience-sharing a natural part of meetings — not something that happens “when we get the time.”

Reward curiosity, not just delivery. Recognize those who ask good questions, not just those who deliver quickly.

Build psychological security. Learning requires people to dare to share mistakes and insecurities without fear of sanctions.

Reflection Questions for Managers

Do we have a culture that prizes quick results more than new insights?

When was the last time we had time to reflect on a project before we moved on to the next one?

How can I, as a leader, show that learning is as important as efficiency?

References

Edmondson, A. (2019). The Fearless Organization.

Argyris, C. & Schön, D. (1978). Organizational Learning: A Theory of Action Perspective.

St.Meld. 30 (2019—2020): An innovative public sector — culture, management and competence.